At Naytika, we want you to be completely happy with your saree purchase. If for any reason you’re not satisfied, we offer an easy and hassle-free return and refund process. Please take a look at our policy below.
1. Returns
We accept returns within 14 days from the date you received your order. If you’re not satisfied with your saree, Gift cards you can return it as long as:
- The item is unused, unwashed, and in its original condition.
- All tags and packaging are intact.
- The saree is not damaged or altered in any way.
To start a return, simply contact our customer service team at [email address/phone number] with your order details. We’ll guide you through the return process and provide you with a return address.
2. Refunds
Once we receive your returned item and confirm it meets the above conditions, we’ll process your refund. The refund will be issued to the original payment method you used to place the order.
Please note:
- Refunds can take up to 7-10 business days to appear in your account, depending on your payment provider.
- Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective product or wrong item).
3. Exchanges
If you prefer an exchange for a different size or color, please contact our customer service team. We will do our best to accommodate your request, depending on the availability of the product.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or altered sarees (e.g., if the saree was altered to your specifications).
- Sale or discounted items (unless they are faulty).
5. Damaged or Defective Products
If you receive a damaged or defective saree, please contact us immediately with a photo of the issue. We’ll arrange for a replacement or refund, depending on the situation. We want you to love your saree, and we’ll make sure we resolve any issues quickly!
6. How to Return Your Item
To return an item, please follow these simple steps:
- Contact our customer service team within 14 days of receiving your order.
- Provide your order number and the reason for the return.
- Pack the saree carefully in its original packaging.
- Ship the saree back to us using the return address provided.
7. Final Thoughts
Your satisfaction is important to us. If you have any questions or need assistance, don’t hesitate to reach out to us. We’re here to help!